David Urschler

What Conversational Agents can Learn from Prosocial Behavior Research

Conversational agents (CAs) are useful tools to assist humans in various scenarios. However, receiving help can be a mixed blessing, especially when we differentiate between autonomy-oriented help (AOH) and dependency-oriented help (DOH). AOH consists in providing the adequate tools to cope with the problem, whereas DOH consists in solely giving the solution to a problem. […]